1. Processing Time

• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Times

We offer the following shipping options:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days
• International Shipping: 7–21 business days (varies by destination)

Delivery times may vary depending on your location, product availability, and shipping provider delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Free standard shipping may be available on orders over a certain amount (check our promotions for details).

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• You can track your shipment through our website or the carrier’s website.

5. Delivery Address

• Please ensure your delivery address is complete and accurate.
• We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

6. Delays & Lost Packages

• We are not liable for shipping delays caused by carriers, weather conditions, or customs clearance.
• If your package is lost or significantly delayed, please contact us and we’ll assist in resolving the issue.

7. International Deliveries

• Import duties, taxes, and customs fees may apply and are the responsibility of the recipient.
• Please check your country’s regulations before placing an order.

8. Contact Us

If you have any questions about your delivery, please contact our support team at [your support email or contact form].

Would you like this tailored to a specific country, business type, or shipping carrier?

You said:

Uk

ChatGPT said:

Great! Here’s a UK-specific version of Delivery Terms for your website:

Delivery Terms (UK)

Thank you for shopping with us. Please review the delivery terms below for orders within the United Kingdom.

1. Order Processing

• All orders are processed within 1–2 business days.
• Orders placed after 2pm or on weekends/public holidays will be processed on the next working day.

2. Delivery Options & Timeframes

We offer the following delivery options within the UK:

• Standard Delivery (Royal Mail / Courier): 2–4 working days
• Express Delivery (Tracked 24 / Next Day Courier): 1–2 working days
• Free Delivery: Available on orders over £50 (UK Mainland only)

Delivery times may vary depending on your location and seasonal demand.

3. Delivery Charges

• Delivery charges are calculated at checkout based on your selected option.
• Free delivery is automatically applied at checkout when eligible.

4. Order Tracking

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.
• You can track your parcel via the link provided in the email.

5. Delivery Address Requirements

• Please ensure your delivery address is complete and accurate, including postcode and contact number.
• We cannot be held responsible for delays or non-delivery caused by incorrect address details.

6. Missed Deliveries

• If no one is available at your address, the courier may leave a calling card with instructions on how to collect or reschedule delivery.
• Undelivered parcels returned to us may incur a re-delivery fee.

7. Delays & Lost Items

• While we aim to deliver on time, delays can occasionally occur due to courier issues, weather, or other unforeseen circumstances.
• If your order hasn’t arrived within 7 working days, please contact us.

What to expect on delivery day

How will you ensure my high-value item is delivered safely?

High-value items will require a signature or PIN number. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they’re unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery twice before the parcel is returned to our warehouse.

Can you notify me when you’re on your way?

For large items being delivered via a John Lewis & Partners van, we’ll contact you by text the night before your delivery to narrow your slot down to a 2-hour window, and we’ll confirm that on the day when the van leaves our warehouse.

Our delivery crew will also call you at any time up to 30 minutes before they arrive.

Will your delivery team put my item in the right place?

For delivery of large items, our delivery team will put your item in the room of your choice.

Will your delivery team take the packaging away for me?

If your item is being delivered by a John Lewis & Partners delivery team, they’ll gladly remove packaging at your request.

Do I need to show ID for the age-restricted items I’ve bought?

You will need to prove that you’re 18 or over upon delivery if you have an age-restricted item, such as alcohol, in your order. This is in accordance with the Challenge 25 policy

8. Contact

For delivery questions or help with your order, please email us at [your email address] or use our [contact form].

Overview / Refunds & Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift card

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.