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Here you can find most questions regarding our products and services and most asked question by our clients. However, if you do not find the information your are looking for below. Please don’t hesitate to Contact us Via email, what’s app, Social or Call.
Our collection features an exclusive curation of designer perfumes, niche artisan blends, and limited‑edition scents crafted by world‑renowned perfumers.
Each fragrance is accompanied by detailed olfactory notes and expert descriptions. You may also explore our Fragrance Concierge Quiz for a tailored recommendation inspired by your personal style.
Every fragrance we offer is 100% authentic, sourced directly from luxury houses and authorized distributors.
Yes — select fragrances are available in sample vials and curated discovery sets, allowing you to explore before indulging in a full-size bottle.
We deliver nationwide and offer international shipping to select destinations, ensuring our fragrances reach you wherever elegance is appreciated.
Standard delivery typically arrives within 2–5 business days. Expedited and premium delivery options are available at checkout.
Shipping costs vary by location and service level. Your exact fee will be displayed during checkout.
Once your order has been dispatched, you will receive a refined tracking link via email or SMS to follow your parcel’s journey.
Our Client Care Team is here to assist. Simply provide your order number, and we will resolve the matter promptly.
We offer a range of secure and convenient payment options, including:
Major credit and debit cards
PayPal
Apple Pay / Google Pay
Buy Now, Pay Later services (Klarna, Clearpay, Afterpay)
Gift cards and store credit
Absolutely. All transactions are processed through encrypted, industry‑leading payment gateways.
Yes — our Buy Now, Pay Later partners allow you to enjoy your fragrance now and pay in elegant, manageable installments.
This may be due to bank restrictions, incorrect details, or insufficient funds. We recommend trying an alternative method or contacting your bank for clarification.
Unopened and unused items may be returned within 14–30 days, depending on your region. Due to the nature of fine fragrances, opened items may not be eligible.
You may request a return through your account dashboard or by contacting our Client Care Team.
Refunds are typically processed within 3–7 business days once your return has been received and inspected.
To preserve its artistry, store your fragrance in a cool, dry place away from direct sunlight and heat.
Maintain away from the bathroom at all cause
Longevity varies based on concentration and individual skin chemistry. Eau de Parfum and extrait concentrations typically offer a more enduring scent trail.
An account is not required, though creating one grants access to order history, exclusive previews, and personalized recommendations.
Our Client Care Team is available via email, live chat, or our contact form. Support hours are listed on our Contact page.